Page 18 - MFM Induction Handbook

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It goes without saying that honesty and integrity is rmly embedded in our culture, but what really makes a di erence is our passion
for delivering value and exceeding expectations.
Mainstay seeks to provide the highest standards and professional conduct in all aspects of our service delivery to our customers.
Mainstay’s 3 Core Values:
 Caring
 Taking Ownership  Unity
Our Values
Caring
Taking Ownership
Customers: We listen to our customers and understand their needs
People: We value, respect and support each other to be the best we can
Business: To be the agent of choice for our markets and the employer of choice for our team
Environment: We are aware that our actions impact others and that we have a responsibility to care for the wider community that we work and live in
Customers: We are committed to deliver excellent customer service, ensuring there is a conclusion to every customer interaction
People: We commit to the success and welfare of our colleagues Business: We treat the brand in line with policy and guidelines,
and understand that our individual actions, no matter how small impact the brands wider perception
Environment: The environment and the impact we have upon it, requires us to seek new ways to make ourselves work smarter and more e ciently