Page 20 - MFM Induction Handbook
P. 20
WHY
Internal Customers
External Customers
Managers
Customers and their sta
Colleagues
Members of the public
Other Business Divisions
Business providers
HOW
What we do?
How we do it?
Provide specialist soft/hard facilities management services
Interact- communicate with all our customers regularly
We deliver exceptional standards paying attention to the detail
Greet, meet and communicate to our customers regular
Work in accordance to the contractual obligations and deliver above expectations
Be proactive and source all added value for the client feedback our ndings as appropriate
Create a safe environment
Listen to their needs and show we care
Create a positive perception of the business and our service delivery
Be friendly and approachable whilst delivering excellent standards in all we do
WHAT
20
Customer Service Customers are people who have a service provided:
Good customer service:
