Page 15 - Lifeways Proposal

We delivered
over 115 000 We scored an average 91% customer satisfaction from our new “Happy or Not” terminals with more being deployed in 2019
92%
of all planned maintenance completed
on time
Our overall
cleaning performance was scored at 91% Over 120 assurance inspections undertaken keeping our workplace a a a great place to work Over 25 000 hours
delivered
by our our on-site maintenance technicians
over 127 000 hours
of of front of of house and security activities
We replaced 12 significant assets improving the workplace for
everyone
February 2018 - January 2019
15 We delivered
hours
of cleaning activities
Over 80 000m
of carpet cleaned across our buildings That’s over 11 football pitches!
Impact on Customer Experience
2 at the annual industry facilities awards
Finalists