Page 7 - Knowles Close Proposal

Gary Crook
BA (Hons), MIRPM Managing Director - Residential Property Management
Adeel reports to Gary who provides Executive level support to Property Managers, Leaseholders, Freeholders and Resident Management Company Directors across the UK.
Gary has worked in the property services industry for more than ten years, joining the industry from retail where his passion for customer service originated. In the property sector, he has honed his skills through experience of both commercial and operational management of numerous high value and multi service contracts, from tendering and solution design through negotiation and mobilisation to steady state delivery.
Gary’s experience covers service provision in both public and private sectors and through a variety of di erent contracting and delivery models. He joined Mainstay from MITIE in 2013. Through continuous personal development and achievement of residential property management quali cations, Gary took responsibility for the Midlands and
South West property management business in 2015 before taking responsibility for the full national residential property management business in 2016.
Gary is a member of Mainstay’s Executive Leadership Team.
Gary can be contacted on:
E: garycrook@mainstaygroup.co.uk T: 07764 922 480
Support Team
Zoe, Adeel and Gary are supported by an o ce based team which include Service Charge Accounting and the Property Service Advisors.
Your key contacts will be:
Sara Lawrence (MAAT)
Service Charge Accountant
Sara has four years experience in service charge accounting and is studying towards IRPM.
Sara and her team will be responsible for the nances; reporting, budgeting and preparation of service charge accounts for Knowles Close.
Kay Odell
Property Service Advisor
Kay joined Mainstay after a career in hotel and hospitality management. Working directly with Zoe, Kay prides herself on delivering exceptional customer service, paying attention to detail and ensuring a friendly, approachable manner with all her clients and customers.
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Mainstay Management Proposal: Knowles Close, Horton Road (West Drayton) Management Company Limited