Page 31 - Project Acanthus_Mainstay

Part Three– Team, Fee Proposal and Referees
Mainstay: Response to Tender | Project Acanthus - Part Three
Neal O’Grady (MIRPM)
Managing Director: Integrated Property Management
Neal joined Mainstay in 2015, following a career wholly committed to the service industry. He has worked across
a range of different markets including hotels, student accommodation and commercial property in a number of major regions across the UK, including Scotland. Prior to joining Mainstay, Neal was a Director at Regus, where he particularly enjoyed overseeing mixed use developments, identifying and developing products in emerging markets and creating micro communities that influenced and grew part of wider regeneration programmes. He has a passion for service, standards and continual improvement and understands the importance and influence his team has
on customers’ lives. He has experience in senior roles across both sales and operational functions in a number of B2B and B2C businesses. Neal’s role in Mainstay is to further develop our service provision and enhance our customer experience across our prestigious integrated schemes in the UK.
Lee Johnson
(FInstLM MIRPM; AssocRICS) Associate Director: IPM London & South
Lee joined Mainstay in 2011 after a long and distinguished career in the Royal Navy. Initially employed as an Estate Manager at a prestigious West London scheme, Lee has subsequently been promoted to the role of London & South East Associate Director, where he oversees the
day to day operation of several prestigious manned mixed use developments. Within Mainstay, Lee is well known for his attention to detail, team leadership, and extensive understanding of both the customer journey, and financial stewardship.
Lauren King
Customer Service & Business Support IPM
When Lauren joined Mainstay, she brought seven year’s customer service experience from the retail industry. She started working as a Property Service Advisor before being promoted to her current role. She works with customers to solve any problems that arise during Mainstay’s management. She ensures that customers feel valued
and heard and provides them with a familiar point of reference, if an issue needs to become a complaint. Her favourite part of her role is working as part of a team to achieve positive results for a customer.
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