Page 3 - The White House Apartments
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Executive Summary
Mainstay welcomes the opportunity to provide an outline management proposal for services to The Whitehouse Apartments.
For more than 20 years, the Mainstay Group has managed new build, leasehold and mixed tenure developments on behalf of homebuilders, funds, landed estates and Residents’ Management Companies nationwide. Our continuing success and growing reputation have made us one of the largest property managers in the UK, with around 40,000 units managed by more than 360 staff.
Perhaps most significantly, we are redefining the role
of the traditional property management company. We
have developed a transformative approach to delivering exceptional service in today’s property sector. Our Integrated Property Management (IPM) solution combines technology and traditional customer service values, dovetailed with unparalleled attention to safety, compliance and cost control.
Property management has moved on in the last decade and Mainstay has led the way.
As the market has become increasingly competitive, the emphasis is now focused on achieving better value through cost savings without compromising on the quality of service. Only a select few, such as Mainstay, have survived by adapting and developing unique industry advancements that distinguish us from our competitors, including:
Enthusiasm for community engagement and creating places where people are proud to live.
Rigorous compliance with Health and Safety standards including a formal arrangement with a Primary Fire Authority.
The formation of a dedicated Buildings Services Engineering team to supervise mechanical and engineering (M&E) services and asset registration.
Establishment of an in-house Building Surveying team. Delivering customer experience standards parallel to the
high-end hospitality industry.
Robust credit control and in-house debt recovery.
Procurement and compliance division including full contactor evaluation.
Full commitment accounting and live reporting, including a Service Charge team that strives to create a management pack personalised to each client.
Membership of primary industry authorities and quality assurance systems including the Association of Residential Managing Agents (ARMA), Royal Institution of Chartered Surveyors (RICS), The Property Ombudsman (TPO), Institute of Residential Property Management (IRPM), Contractors Health & Safety Assessment Scheme, and the Institute of Workplace and Facilities Management (IWFM).
The recipient of several awards and accreditations including the winner of Property Management All-Stars, a finalist in the RESI Awards, Silver Award for Investors in People,
ISO 9001, OHSAS 18001, and Safecontractor.
Charles Lucas
Technical Director
T: 07711 688264
E: charleslucas@mainstaygroup.co.uk
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