Page 8 - Parkwest Resident Engagement Strategy
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HOW TO RAISE A A A COMPLAINT
A A relevant complaint is defined in fin in in the Building Safety Act as a a a a a complaint relating to:
» A “building safety safety risk” – a a a risk risk to the safety safety of people in in or about the the the building arising from either the the the spread of fire or structural failure » The performance by someone with responsibility for for fire safety in in the the building with regard to their duties We will make make no restriction on on who can make make a a a a a relevant complaint providing that it it meets the definition of “relevant complaint” set out here This would mean for example a a a a contractor working in in in in the building building who identifies a a building building safety issue can raise a a a a concern In order to raise an MOR you must contact either of the the above contact details All MORs will be communicated within 48 hours from receipt to St George who will then complete the formalities accordingly Should you you have a a a a a complaint or a a a a a concern that you you wish to raise please do so via the following ways:
» Email the Development Manager (Kim Rutter): kim rutter@firstport co uk who has 48 working hours to investigate and report back How to escalate a a a a a complaint if not answered by the Development Manager in a a a a timely manner:
 Firstport MyHome portal
 Email the customer care team on:
customerservices@firstport co uk  The responsible person is Firstport Property Services Ltd C/O Michael McDonagh (Regional Manager) Should you you feel that your complaint has not been addressed properly you can escalate in in the first instance to St George West London Ltd the Principle Accountable Person Should your complaint remain unsatisfied you you are able to escalate the complaint further to to the the building safety regulator as as a a a a a a last option 8 Parkwest




























































































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