Page 12 - Royal Arch at The Mailbox Proposal

Customer Communication
Our approach to improving our customer communication starts by looking at what our customer journey looks like and at which points they require updates.
Quite often our team resolve customer queries or are in the process of resolving them and we have introduced various communication channels to support enhanced customer information and feedback.
CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE
Some examples are shown below.
Snapshot of 'You said, We did':
Snapshot of 'We're currently working on':
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In 2016 these communication platforms will be integrated with new technology resulting in a
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Snapshot of ‘You said, We did’:
Snapshot of ‘We’re currently working on’:
CASE STUDY - BRAND STANDAR
CUSTOMER EXPERIENCE
Snapshot of 'We're currently working on':
Snapshot of the Monthly News Bulletin:
Snapshot of the Monthly News Bulletin:
DS &
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better method of providing updates and faster responses to enquiries/queries.
Mainstay Management Proposal: Royal Arch Management Company Limited