Page 11 - Royal Arch at The Mailbox Proposal

Setting the Standards
Delivering customer service excellence and training a team to deliver this, starts with setting a measure so that improvements and changes can be monitored against the expectations of our customer.
Planogram
The Planogram is a guide which sets standards for each area of the development, such as reception, common areas, signage, uniforms.
CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE CASE STUDY - BRAND STANDARDS & CUSTOMER EXPERIENCE
Snapshot of the Site Standards Review and the Bridge the Gap Plan: Snapshot of the Site Standards Review and the Bridge the Gap Plan:
Planogram
Site Standards Review
Alongside the Planogram, additional tools have been provided to measure whether the standards are met. Should they not be met, a plan of action is then implemented to “bridge the gap” between the current standard of the development and the expected standard.
Site Standards Review
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Mainstay Management Proposal: Royal Arch Management Company Limited