Page 10 - Royal Arch at The Mailbox Proposal

6.0 IPM Brand Standards & Customer Experience
Building Communities
There is an emerging culture of people who are prepared to buy into a lifestyle of luxury through exclusivity.
The building itself may have its own history re ected in the nishes, artwork and furnishings and many of these buildings have well designed communal areas for residents to socialise. The lounge area, roof terrace, courtyard, children’s play area, gym and spa all combine to create an exclusive style of living and create a genuine spirit of community.
Our on-site teams work tirelessly to organise events for residents, including summer picnics, co ee mornings, joint promotions and exclusive discounts with local shops and restaurants. We o er fresh fruit cups and fruit bowls on the concierge desk for residents to take on their way to work, and dessert days for those with a sweeter tooth.
Our on-site team get to know each resident on an individual basis and create a personal connection. Regular residents’ forums held with the team ensure residents are kept well informed and are included in decisions which could a ect them.
We even produce some of our literature in di erent languages to suit the di erent cultures in our developments.
i-land bi-lingual residents’ handbook - Chinese section
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Residents community events at Hemisphere & Queen Mary’s Place
Children’s play area, South Gardens
Jess Parmar,
Associate Director Customer Experience & Brand Standards
Mainstay Management Proposal: Royal Arch Management Company Limited