Page 4 - Total FM Management Solutions

Front of House, Concierge and Security
We provide a service-led front of house and security solution through our own customer focussed team.
As well as front of house staff being security trained and Security Industry Authority (SIA) front-line licenced they also all receive our extensive customer experience training suite to ensure we are able to deliver the delicate blend of service and security.
Each solution is designed in a holistic way in consultation with our clients to produce a clear set of objectives. We do not deliver a one size fits all solution and differentiate from the rest of the security industry through the customer experience we deliver.
We are supported by a 24/7 alarm receiving centre (ARC) function that includes an out of hours routine check-calling service, man- down response and surge demand resilience. We offer a complete range of services including CCTV monitoring, alarm receiving, environmental monitoring and call centre management. This can be integrated with engineering plant monitoring where appropriate.
Cleaning and Housekeeping
Cleanliness is of paramount importance to a company’s brand persona and client perception. It also has a major role to play for employee health and wellbeing and can directly influence productivity through the prevention of absences from work.
Our housekeepers are empowered to manage spaces and take responsibility for resolving issues quickly and effectively, taking ownership for the entire performance of the building and the customer experience.
Real-time performance is monitored through open book auditing using our personalised client iportal. Our services are simply not restricted to cleaning and housekeeping, we can also ensure successful pest control solutions, horticultural maintenance including arboriculture plans and catering.
Mechanical, Electrical and Fabric
We will ensure the building systems that we maintain, install
and upgrade, contribute significantly to long-term value and performance. We will make recommendations and improvements to ensure your buildings benefit from significant cost savings throughout their life cycles.
Utilising our own Building Energy Management System (BEMS) platform we have the facility to remotely access systems from within our energy centre. The BEMS platform can be configured to monitor pre-set alarms in line with agreed SLAs and generate automated notifications to the engineering team in line with an agreed escalation process.
Integrated Helpdesk
All our customers have the facility to report issues or request operational changes through our service desk, which is managed through an integrated, bespoke Computer Aided Facilities Management (CAFM) system.
The single helpdesk solution can be easily managed by our on-site guest services/FM team, via our centralised service desk or a mix of both. It is driven by hard services technology but often managed by customer-facing site teams ensuring triage of the problem is swift and communication to the customer proactive.
Our central service desk is manned 24/7/365 by experienced helpdesk operators who are trained in the service levels relating to each contract for which they are responsible.
By utilising our CAFM system and our client portal, we will pull together the IT innovations and solutions into a seamless flow between asset stewardship and workflow management.
We are committed to keeping our clients’ and customers’ data
safe and we comply with the most recent General Data Protection Regulation (GDPR). All our data is housed in the UK and we operate a full disaster recovery system which can be quickly in place in the event of a major failure.