Page 6 - Total FM Management Solutions

Case Study of a 2018 Total Facilities Management mobilisation client supporting 12,000 staff members across 18 UK locations
Full range of facilities services including 150 colleagues mobilised in one week with no negative impact to delivery
over 115,000
Maintained service resilience by establishing relationships with over 20 incumbent suppliers
On average our Priority 3 tasks were completed
1.5 days ahead of schedule
Over 3,300 planned and 11,400 reactive tasks delivered ensuring the workplace operated at its optimum
91.7%
of all emergencies responded to within an hour
Our target for
Priority 2 tasks
is 3 days. On average we completed these tasks 0.7 days ahead of schedule
On average
our Priority 4 tasks were completed 5.4 days ahead of schedule
98.3%
of all emergencies rectified within 4 hours
81%
of all reactive tasks completed were fixed first time
We scored an
average 91% customer satisfaction from our new “Happy or Not” terminals with more being deployed in 2019
92%
of all planned maintenance completed on time
Our overall
cleaning performance was scored at
91%
Over 120 assurance inspections undertaken, keeping our workplace a great place to work
Over 25,000
hours delivered by our on-site maintenance technicians
over 127,000
hours of front of house and security activities
hours of cleaning activities
Over 80,000m
of carpet cleaned across our buildings. That’s over 11 football pitches!
We replaced 12 significant assets, improving the workplace for everyone
ascotservices.com mainstaygroup.co.uk
We delivered
We delivered
2
at the annual industry facilities awards
Impact on Customer Experience
Finalists
February 2018 - January 2019