Page 27 - White City Living - Proposal

Customer Portal
Mainstay utilises Qube a a a a a a market leading proprietary property management software to provide tenancy property management and accounting solutions Qube allows us to hold and update information on
on
tenancies service charge accounts landlords facilities management contractors and and ledger and cashbook information The secure web based Customer Portal
directly links our customers to to their Service Charge Account giving them real time information of account balances and payment history This system is is is not administered by any third-party agency and online payments can be made with total confidence In addition Mainstay has developed ESIS a a a a a bespoke complementary site survey package to assist managers carry out scheduled site inspections via a a a a hand-held device The software tracks and and reports on
all management and and compliance activity as as well as as tracking and reporting on
remedial action through to completion via Qube The Customer Portal
provides details of scheduled site visits regular maintenance work and and updates on
any site issues and and actions being taken A notice board section is included giving access to information regarding the development including details of the management team Leaseholders can also update their their communication preferences and update their their personal details on
line Data Protection
Mainstay is committed to to keeping its clients’ and customers’
data safe and we comply with the most recent General Data Protection
Regulation (GDPR) All staff are data protection trained and and our technology stops intruders and and automatically alerts our IT team to any potential threat Privacy notices are given to to to customers to to to inform what we we record record why we we record record it how how we we use use it and how how long we we keep data data All our data data is housed in the UK and we operate a a a a full Disaster Recovery system which can be quickly in in place in in the event of a a a a a major failure Mainstay is is registered under the Data Protection
Act the registration number is is Z5319196 Relevant documents for the development such as financial accounts budgets and insurance details are available Hard copies are also available by request 27