Page 31 - White City Living - Proposal

Vicky provides the the beacon of togetherness
within the team and this we believe allows
us to gel and communicate with each other Vicky and and the the team understand the the core
values of of performing the role of of a a concierge and the individual needs of each resident We have been living in in in other buildings providing concierge services however we we haven’t experienced a a a a a team as efficient and friendly as as the Glasshouse Gardens one No matter how busy the team is no-one ever fails to smile and offer professional assistance The service quality hasn’t had any impact with the number of residents increasing - quite on the contrary The team Vicky Christina Deren Simon Kamheil etc contribute to the living quality in in this building With their positive spirit and support they add a a a soul to the the corporate Glasshouse architecture Abir Roychoudhury and Cora Muennich Glasshouse Gardens Residents
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Resident and Community Engagement
All staff at Glasshouse Gardens are directly employed by Mainstay The dedicated on-site Building Manager and Concierge team have been in place from the the launch of the the development Following her promotion to Area Property Manager Manager Vicky Clark who was the first Building Manager Manager at Glasshouse Gardens has recently handed over the reins to Christina Felix The team continues to put in in in place a a a a number of initiatives that facilitate a a a a a a true community environment at at at at Glasshouse Gardens These include:
 Creation of an an exclusive white label brand identity  Dedicated website portal which details latest news community events and real time travel information for for the local area In addition the portal enables residents to log work requests view their accounts locate manuals for white goods in in their apartments source information on on local shops and restaurants as as well as as make suggestions for potential changes to the development  Assistance with deliveries and post to apartments  Establishment of regular residents’ forums and events including coffee mornings children’s play days casino nights  A regular monthly resident newsletter  Exclusive resident discounts negotiated with local shops and restaurants  Implementation of of residents’ requested change of of use for a a a communal area to a a a a a a more flexible amenity room with easily movable furniture so the space could be used for a a a a variety of resident purposes  The Concierge team introduced morning fruit cups for residents visiting the local fruit and vegetable market to purchase fresh fruit fruit and personally prepare fruit fruit pots to hand to to residents each morning on their way out to to work  For those with a a slightly sweeter tooth dessert bowls have also been offered Key Performance Indicators
A set of key performance indicators (KPIs) were developed that focused on keeping residents happy across all aspects of the development’s management facilities standards and and services These KPIs are split into four sections:
 Financial performance  Scheme management  Customer service  Health and safety