Page 22 - Culture and Benefits Guide

Passionate about people
Positive
Is an ambassador for the business
Is customer service driven, both internally and externally
Is present, engaged and actively participates and brings energy
Uses their experience to benefit others
Is inspiring
Finds ways to get the best out of every learner interaction
Seeks continuous improvement
Negative
Is a poor representative of the business or team. Does not share positive news on social media. Is negative in general.
Is insular, focuses only on the individual or team needs. Does not consider the needs of the learners and customers as valuable.
Does not participate or speak up in meetings. Keeps camera off in Zoom sessions. Is apathetic.
Doesn't share best practice or support colleagues in their development.
Is uninspiring and miserable. Is lacklustre. Lacks inspiration.
Focuses upon their own needs. Does not differentiate to meet the needs of individuals.
Is not interested in developing themselves or others.
Positive
Is interested and inquisitive Does not give up
Does the right thing
Channels passion in a positive way
Thinks outside the box Is responsible
Always acts with integrity
Has a positive impact and does things with
a purpose
Supports colleagues
Negative
Is not interested and not willing to learn.
Gives up quite easily and maybe needs a lot of praise to stay on track.
Goes against the grain, creates own agenda and expectations, does not follow procedures and processes.
Is aggressive. Lacks passion or vision. Is too assertive and single-minded.
Very set in their approach and not willing to deviate from plan.
Avoids responsibility and accountability.
Is untrustworthy or afraid to admit when things are going wrong.
Focuses on the wrong things and focuses on negativity.
Lack of support for others and reluctant to share knowledge or information.
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