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and statements and topics that caused tension and disagreement. Telephone interviews were used

               for all but one interview.



               Coding


                       Coding was the basis for identifying categories and themes for analysis and was essential


               in transforming raw data into theoretical constructions of social processes (Glaser, 1978, 2001;

               Strauss & Corbin, 1990). Coding begins the process of inductively connecting the meaning derived


               from  the interview transcript as  represented in  sentences,  phrases, and  word groupings  of the

               interviewees’ experiences. The coding from each transcript and the comparison of codes between


               transcripts leads to abstracting, or “the dropping away of properties from the original object” (Star,

               2008, p. 80) to allow for broader and more generalized concepts to come forth. Star (2008) further


               explained the function and process of codes and their role in grounded theory:


                   •  A code is both a matter of separation and attachment; a transitional object that allows us to


                       know more about the field we study, while carrying the abstraction of the new.

                   •  The process of coding and comparing across spaces and across data is known as theoretical


                       sampling.

                   •  Codes are also part of the “holding space” of the experience. (p.84)



                       Open coding procedure was applied to the empirical data using line-by-line analyses to

               create conceptual labels. The conceptual labels were then compared and subsequently used to


               develop a list of conceptual categories (Strauss & Corbin, 1990). Star (2008) informed, “a code

               sets up a relationship with your data and with respondents” (p. 80). The relationship or pattern of

               relationships established during the coding process resulted in categories and a further abstracted


               groupings of similar thoughts and meanings derived from the interviews. Line by line, or open



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