Page 4 - Guest Relations Reputation Management

experience can be saved into something positive, thus allowing

for a beneficial lasting impression when this occurs. In sum, when

a robust guest relations program is in place, even when issues
may arise and are handled appropriately, it can have favorable

results such as: strengthened profitability, positive guest reviews

and increased likelihood to recommend.

Additional Resources

Fundamentals of Customer Service

Hotel Resources.com

Dealing with Unhappy Customers

http://www.redbooksolutions.com/