Page 119 - ITIL® Foundation 3.15

The Technical Management Function
The easy way to remember which people fit into Technical Management Function is that they are very smart, but don’t have to have a personality. They manage back-end, non customer-facing infrastructure.
Role
•Technical Knowledge and Expertise (Infrastructure) •Resources support operations
Objectives
•Help plan, implement and maintain a stable technical infrastructure that is well designed, highly resilient, and cost-effective
•Use technical skills to speedily diagnose and resolve any technical failures
Technical Management
Mainframe
Server
Network
Storage
Database
Directory Services
Desktop
Middleware
Internet/Web
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