Page 121 - ITIL® Foundation 3.15
P. 121
IT Operations Management Function
Operations Management is to execute the ongoing activities and procedures required to manage and maintain the IT Infrastructure to deliver and support IT Services at the agreed levels.
• Operations Control - Monitoring of the operational activities and events
• Console Management - defining central observation and monitoring capability
• Job scheduling - batch jobs and scripts
• Backup and Restore
• Print and Output
Management
• Perform maintenance
activities for Technical or Application Management
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2 Sub Function Categories
