Page 122 - ITIL® Foundation 3.15

IT operations management
Service desk
Technical management
IT operations control
Console management/ operations bridge
Job scheduling Backup and restore
Print and output management
Application management
Mainframe
Financial apps
Server
Facilities management
Data centres Recovery sites Consolidation Contracts
HR apps
Network
Directory services
Business apps
Storage
Database
Desktop
Middleware
Internet/web
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
The overlap of people who play roles in more than one of these The overlap of people who play roles in
more than one of these areas is
often significant. It is not unusual
for an engineer to be in two or even three of these functions simultaneously.
FUNCTIONS ARE ROLES
ROLES ARE ASSUMED

FUNCTIONS OVERLAP
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