Page 123 - ITIL® Foundation 3.15

Functions Working Across the Lifecycle
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
Service Strategy
Service Design
Service Transi7on
Service Opera7on
Design CoGordina7on
Service Por.olio Management
Transi7on Planning & Support
Event Management
Incident Management
Service Level Management
Business Rela7onship Management
Supplier Management
Service Asset & Configura7on Management
Request Fulfillment
Problem Management
Service Catalog Management
Financial Management
Availability Management
Change Management
Access Management
Capacity Management
Release & Deployment
Con7nual Service Improvement
Func7ons
Service Desk
IT Service Con7nuity Management
IT Opera7ons Mgt.
7Gstep Improvement Process
Knowledge Management
Technical Mgt.
Informa7on Security Management
Applica7on Mgt.
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