Page 133 - ITIL® Foundation 3.15
P. 133
Service Transition contains other processes that are beyond the scope of the foundation course.
Service Transition is also
responsible for delivery of early
life support. This “hand-holding”
for the support organization
ensures that the quality of service
projected to the customer is
consistent and professional until
the normal operational resources
are able to understand and support the new service.
Ac/vi/es to Occur in Service Transi/on
1. Building
2. Tes/ng
3. Training
4. Rollout Planning 5. Rollout
6. Early Life Support
Copyright © 2018. Knowledge ToolWorks. All Rights Reserved.
