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Service Strategy Lifecycle Stage
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
Service Strategy is the first of five stages recognized by ITIL in the service lifecycle. Service Strategy is concerned with thinking strategically versus normal operational thinking.
We all want our organizations to be viewed with admiration and esteem. The only way that this can happen is for us to deliver something viewed as valuable and strategic in the eyes of the customer.
One of the purposes of an IT service provider is to remove all cost and risk assumption from the customer.
The business customer has no wish to assume the cost and risk associated with technology delivery. By IT assuming cost and risk, the business is free to concentrate on their core competencies leading to the achievement of their goals and objectives.
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