Page 145 - ITIL® Foundation 3.15
P. 145
Primary Consideration of any business should be Customer Value
How do we keep the momentum going?
What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
Business vision, mission, goals and objectives
Baseline assessments
Measurable targets
Service and process improvement
Did we get there?
Measurements and metrics
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