Page 146 - ITIL® Foundation 3.15

Service Asset
Strategic Asset
Value
Service Portfolio
Service Catalog
Business Service
Technical or Infrastructure Service Risk
Service Improvement Program (SIP) Service Option
Pattern of Business Activity (PBA)
Check your knowledge of terms
Service Asset - includes any resource or capability of a service provider used to deliver services. Service Assets are divided into resources and capabilities.
Strategic Asset - Strategic assets are service assets that have gained importance to the customer in delivering upon customer objectives.
Value - Made up of Utility (fit for Purpose) and Warranty (fit for Use), value is always defined from the viewpoint of the customer. If a service allows the customer to achieve an objective more easily or better than they could without the service, it is usually deemed valuable.
Service Portfolio - a tool used to gauge the wisdom of planned investments and guide the wisdom of current investments.
Service Catalog - a single consistent source for information regarding currently deliverable services.
Business Service - A service that is sellable or deliver- able to the business. Business services support business processes.
Technical or Infrastructure Service - A technical or underlying service that is not sold to the business directly, but comes with the purchase of a business service... These include things like active directory.
Taking this out of IT context...this is the fueling of an airplane.
When purchasing a ticket, I want to go from point A to point B, I don’t pay extra for the plane being fueled, but it is done within the context of delivering me from point A to point B.
Risk - Something that may happen. Service strategy analyzes and attempts to minimize the risk of making a bad investment decision. Only invest in things that will return a payback for the amount of cost and effort expended.
SIP (Service Improvement Program) - A service improvement plan is the implementation plan for improving a service. This is created in CSI and must represent an improvement for which there will be a return on the investment (monetary) or it must represent an improvement for which a strategic reason exists.
Service Option - provides a defined level of utility and warranty for a particular service package or customer segment. Each Service Option is designed to meet the particular needs of a particular pattern of business activity.
PBA (Pattern of Business Activity) - PBAs represent a workload profile for one or more activities of the business. They are used to help the IT service provider understand and plan for different levels of business
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