Page 144 - ITIL® Foundation 3.15

Provides high,level guidance for the implementa6on and on,going performance of services, IT strategy and service management. Service Strategy looks to develop and implement service management as a
capability and a strategic asset.
Service Strategy Important Information
Goal, Purpose or Objective
To think and act strategically.
Processes
• Service Portfolio Management Process
• Business Relationship Management Process • Financial Management Process
Scope of Service Strategy Lifecycle Stage
• Development of markets
• Service Asset allocation / ROI
• Managing Strategic Risk
• Implementing Strategy
• Organizational Development
• Understanding Value Creation
• Portfolio Management Process
• Financial Management Process
• Business Relationship Management
Value received by the Business because of the Service Strategy Lifecycle Stage.
•IT Resources and Capabilities are turned into Goods and Services to meet Customer needs
•IT Investments make sense for the organization •The business receives the result of Wise Strategic
decisions based upon Data, Information and Knowledge
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Service Strategy , Goal