Page 175 - ITIL® Foundation 3.15

Service Composition
When designing a service or negotiating its delivery, many things need to be considered including systems, components, process, people, skills, customers, requirements, capability to deliver, and ability to pay.
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Achieving effective design with design models
Two tools available for helping service design are the 5 aspects and 4 P’s of service design. These tools are cross referenced against each other to ensure that a complete and
thorough project plan has been
developed. The goal of Service Design is to design an appropriate service that meets all of the needs of the customer/user and is able to be supported in a manner that works with the level of available resources and skill sets. No matter how well an application works, if it is unsupportable, it will fail and IT will be viewed as incompetent.
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved. Copyright © 2018. Knowledge ToolWorks. All Rights Reserved.
Service Strategy
Designs will include: 1. Services
2. Processes
3. Roles & Responsibili=es
4. SkillFsets
5. Measurements and Metrics
4 P’s of SD People / Process / Products / Partners
5 Aspects of SD 1) Solu=on
2) Tools
3) Architecture 4) Process
5) Metrics & Measurements
Service Design
Service PorEolio Service Pipeline F Service Catalog
The “Process” of Design