Page 176 - ITIL® Foundation 3.15

There are eight processes
discussed within the Service
Design lifecycle stage. They are:
Design Coordination, Service
Catalog Management, Service
Level Management, Supplier
Management, Availability
Management, Capacity
Management, IT Service Continuity
Management, and Information
Security Management. Each of
these processes plays a specific
role in helping to design and create an appropriate service.
All of the information collected from these participating processes will be rolled into the Service Design Package. This SDP is the major output of the Service Design lifecycle stage and it is made available to Service Transition (explaining everything required to allow ST to perform its job of transitioning from development to live). The SDP is also made available to Service Operations so that they understand all of the dependencies and other information required to maintain stability of the new or changed service.
The 4 P’s of ITIL® Service Design
Customer Requirements
Guidelines and Policies Understanding of Resources and Constraints Defini<on of Service Op<ons that are to be created.
Service Strategy
Output a Blueprint for life of service –
Service Design Package (SDP)
4 P’s of SD
People / Process / Products / Partners
Service Design
5 Aspects of SD
1) Solu<on
2) Tools
3) Architecture
4) Process
5) Metrics & Measurements
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
The implementation of ITIL® Service Management as a practice is about preparing and planning the effective and efficient use of the
four P’s.
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
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Service PorOolio Service Pipeline P Service Catalog