Page 177 - ITIL® Foundation 3.15

The 5 Aspects of Service Design
1. Service Solution Design: Design services based on business requirements.
2. Service Management Systems and Tools Design: Service Management systems and tools should be Review Activitiesed to ensure they are capable of supporting
the new or changed service.
3. Technology Architecture and Management Systems Design: Ensure that the design is consistent with existing technology architectures and management systems and that those systems can capably operate and maintain the new service.
4. Process Design: Ensure that the processes, roles, responsibilities and skills have the capability to operate, support, and / or maintain the new or changed service.
5. Measurement Methods and Metrics: Ensure that the existing measurement methods and metrics can provide the required control or if they need to be enhanced revised.
1) Solu'on
2) Tools
3) Architecture
4) Process 5) Metrics & Measurements
Considerations for the Service Design Package
By utilizing the 4 P’s of Service Design in conjunction with the 5 Aspects of Service Design, we can be reasonably assured that considerations have been made for the
development,
deployment and delivery of a stable, usable, supportable service that the customer finds “valuable”.
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved. Copyright © 2018. Knowledge ToolWorks. All Rights Reserved.