Page 205 - ITIL® Foundation 3.15

Supplier Policy
Supplier management needs to align with Corporate Supplier Policy. IT should ensure that their policies are documented, communicated to suppliers, and then followed by suppliers. When suppliers do not follow policy, great harm can come to an organization.
Areas of consideration include:
• Ensure aims are met
• Provide assistance in Review Activities of documents for 3rd party
suppliers
• Ensure value for money is obtained
• Ensure processes are consistent and meet corporate supplier
strategies
• Maintain & Review Activities SCMIS (supplier & contracts
management information system)
• Perform contractor SLA Review Activitiess (minimum annually) • Monitor supplier performance
Additionally, organizations may wish to consider the vendor’s ability to provide ongoing improvement suggestions to the service provider for the improvement of the provider’s business support of the end customer. (If you are the vendor, help me, the service provider, find ways to provide better service to my customer).
Contracts (underpinning contracts) will be negotiated between the Service Provider (IT) and the EXTERNAL vendor. The terms of these contracts must support the delivery of the promises made to the end customer (within the Service Level Agreement - SLA). All documentation is stored in the Supplier & Contracts Management Information System (SCMIS) accessible via the CMS (portal).
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