Page 252 - ITIL® Foundation 3.15

Service Transition Principles
1. Define and implement a formal policy for service transition.
2. Implement all changes to services through service transition.
3. Adopt a common framework and standards.
4. Maximize re-use of established processes and systems.
5. Align service transition plans with the business needs.
6. Establish and maintain relationships with stakeholders.
7. Establish effective controls and discipline.
8. Provide systems for knowledge transfer and decision support.
9. Plan release and deployment packages.
10. Anticipate and manage course corrections.
11. Proactively manage resources across Service Transitions.
12. Ensure early involvement in the service lifecycle.
13. Assure the quality of the new or changed service.
14. Proactively improve quality during service transition.

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