Page 270 - ITIL® Foundation 3.15

delegated to the implementation agent (engineer who actually implements the change). This implementation agent in effect becomes the change approver for this type of change. Little risk, reoccurring and pre-approved.
The scope of responsibility of change management is all changes across the entire IT service management lifecycle. This includes changes at the strategic, tactical, and operational levels of IT. It covers any changes to baseline assets, whether the changes represent significant impact (new systems) or normal day-to-day operations (maintenance of current systems).
Change Management Process
Purpose:
Official –
beneficial changes to be made with minimum disruption to IT services.
Unofficial – Approve all changes (work to move forward). © Copyright 2014. All Rights Reserved. www.KnowledgeToolWorks.com
Quick Update
control the lifecycle of all changes, enabling
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