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Change Management Goals & Objectives
Changes considered out of scope would include:
• Changes with significantly wider impacts than service changes, e.g. departmental organization, policies and business operations - these changes would produce RFCs to generate consequential service changes.
• Changes at an operational level such as repair to printers or other routine service components.
• The Service Portfolio provides a clear definition of all current, planned and retired services. Understanding the
Service Portfolio helps all parties to understand the potential impact of the new or changed service.
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