Page 273 - ITIL® Foundation 3.15

Change
Service Change
Request for Change (RFC) Projected Service Outage Change Record
Change Proposal
Change Schedule
Change – The addition, modification, or removal of a service or service component (configuration item); basically anything that could affect the delivery of services throughout the life of the service.
Service Change - The addition, modification, or removal of an authorized, planned, or supported service, along with supporting components and all associated documentation.
RFC (Request for Change) - Formal document or mechanism where a user, customer, vendor, or IT associate request that a change be made. The RFC includes any details of the proposed change such as the business reason for the change, required timing, etc. The completed request is submitted to the change manager for consideration. The change manager may approve, immediately deny, or send to the Change Advisory Board for approval or modification.
Projected Service Outage (PSO) - A document that identifies the effect of planned changes, maintenance activities and test plans on agreed service levels.
Change Record - A record containing the details of a change. Each change record documents the lifecycle of a single change. A change record is created for every request for change that is received, even those that are subsequently rejected. Change records should reference the configuration items that are affected by the change. Change records may be stored in the configuration management system, or elsewhere in the service knowledge management system.
Change Proposal - A document that includes a high level description of a potential service introduction or significant change, along with a corresponding business case and an expected implementation schedule. Change proposals are normally created by the service portfolio management process and are passed to change management for authorization. Change management will review the potential impact on other services, on shared resources, and on the overall change schedule. Once the change proposal has been authorized, service portfolio management will charter the service.
Change Schedule - A document that lists all authorized changes and their planned implementation dates, as well as the estimated dates of longer-term changes. A change schedule is sometimes called a forward schedule of change, even though it also contains information about changes that have already been implemented.
Copyright © 2018. Knowledge ToolWorks. All Rights Reserved.