Page 275 - ITIL® Foundation 3.15

Each organization must decide which changes lie within the scope of IT change management. All changes create consequences and these consequences should be evaluated to ensure that changes to the IT infrastructure have minimal negative impacts.
Normal Changes
Each request requires RFC
May use Change Models
Should be tested
Review Activities for justification, impact, costs, benefits, and risk Approved by CAB
Standard Changes
Pre-approved
Standardized mechanism for delivery Defined triggers
Tasks are well known, documented, & proven Authority given in advance
Budgetary approval pre-ordained
Low, well understood risk
Emergency Changes
Error creating high business impact High risk
May delay documentation Approved by ECAB
Streamlined process for speed
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