Page 52 - ITIL® Foundation 3.15

The Deming Cycle
The Deming Cycle represents a framework for incremental improvement. It suggests that planning is essential to the success of any type of project. Before commencing with any other additional activities, one should PLAN as much of success as possible (the activities to be performed, the roles to be involved and depth of involvement, timeframes, and expected outcomes). If performed correctly, this planning stage will set the other
Deming Cycle
Based on AXELOS (ITIL®) material. Reproduced under license from AXELOS Limited. All rights reserved.
Based on ITIL® material. Reproduced under license from Cabinet Office.
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stages up for success. Once proper planning has occurred, the next step is DO (Implementation of the Plan). This Do stage should follow all of the plan, and document any deviations from the plan. At various stages of the implementation, one should examine the project for being on track, and successful (milestones). When completed, the final outcome should be CHECKed for actual completion (are we done?) and also against projected outcomes. We should receive the outcome that we originally planned, or have an understanding of where shortcomings are occurring. With this auditing complete, and identification of shortcomings, organizations can then identify how to improve these areas. Over time this simple model can lead to massive organizational improvements. The Japanese people adopted Dr. Deming’s theories after world war 2, and they applied these techniques to all production of goods. The first output of goods were of poor quality. Upon consistent examination of the quality of goods being produced, Japanese manufacturers were able to consistently improve quality, until today, goods being produced in Japan, or by Japanese
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