Page 53 - ITIL® Foundation 3.15

manufacturers are considered some of the best quality available. If purchasing something electronic, you often will pay a premium if the item comes from a Japanese manufacturer. The idea is not to create the perfect project, process or product but one that has expectations, can be measured for meeting those expectations, and then can be evaluated for success, or improvement. Over time, this method will improve the consistency and quality of everything being delivered (both Products and Services). The lifecycle stages of Service Strategy and Service Design fall within PLAN, Service Transition and Service Operation are DO, Continual Service Improvement fulfills CHECK and ACT.
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Incremental Improvement