Page 71 - ITIL® Foundation 3.15
P. 71
Review Activities - Processes
Define the term process:
What is a process model? What is the purpose of a process model?
1
Identity the characteristics that are common to all processes.
Control Mechanisms
The design of which choices would be considered when designing processes?
2
3
4
Process Enablers
Roles
Activities
Inputs & Outputs
Y N Y N Y N Y N
Communication Requirements Governance
Documentation Requirements Policies & Guidlines
Y N Y N Y N Y N
W0074 Metrics
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