Page 14 - CitationYearbook

LIFE IN

It’s safe to say this year has not gone quite as we

planned. However, we’ve all made the most of it,
so here’s a glimpse of what Citation Colleagues

got up to in lockdown.

There were more

virtual team
meetings, quizzes

and games
than ever.

Departments from across the
group competed in a series
of games including Say what
you see, Scavenger hunt &
Name the song.
And the winner was…
Contact Centre Operations

Service calls were up by 48% in ELT and 34% in HS advice at its height which really shows
the demand that was on our service and the feedback shows how amazingly colleagues

adapted to look after our clients.

“Citation have always been
available and especially during
“Citation have taken the Lockdown. A consistently good
headache away from HR matters service despite having to deal
and support us to ensure our with the demand during this

team are looked after.” difficult time - thank you!”
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