Page 18 - CitationYearbook
P. 18
At the end of 2019,
we launched our
2020 vision which was
all about seeing things
through our client’s eyes.
‘Our vision
is to be
the company that
clients want to
work with and
people want to
work for’
We hosted a launch session
where we asked all of you to
come up with suggestions
and ideas to help us with
our strategy.
Customer Profiles
2020 vision was all about taking a walk in our clients shoes, here’s a reminder of the client personas:
