Page 19 - FBHP 2020 Annual Report flip book_Neat
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Everyone loves a good story. And at Farm Bureau Health
Plans, we know there are lots of good stories out there. From
members calling our Columbia call center or visiting their local
Farm Bureau office, folks are always eager to talk about the
ways their FBHP health coverage is making a difference in their
Tell us your story. lives. The hard part sometimes is actually getting these stories
recorded for posterity!
To help us better capture member testimonials, Farm Bureau
Health Plans turned to local office representatives with the
launch of the “Tell Us Your Story” campaign in August 2020 in
“When it came to finding health coverage, all 195+ Farm Bureau offices.
I knew right away Farm Bureau Health Our initial goal was to acquire five member stories. With a
Plans was the best route for my family in small display unit in each office featuring response cards that
more ways than one. Roxana made the encouraged members to share their positive experiences with
our company, we ultimately took in 89 completed member
process so much easier! She was very testimonials. Wow – talk about surpassing expectations!
knowledgeable and able to answer our
questions. The affordable rates have saved One of the most prevalent themes we noted when reading
through the cards was the enthusiasm and appreciation our
me and my family a lot of money. Thank members have for their local office representatives and for
you, Farm Bureau, and especially Roxana.” the FBHP employees who answer their calls and process their
claims. And for that, we say thank you – Farm Bureau Health
Plans is able to fulfill its mission of serving members with
Blake B., FBHP member integrity, fairness and compassion because of YOU.
Roxana (Rocky) Smyth, Weakley County Over the next few months, we’ll be sharing these stories in a
variety of ways.
“My representative, Pam, is one of the best.
Friendly, courteous and knowledgeable.
I’ve now been covered by Farm Bureau
Health Plans for six months and my one
regret is that I didn’t do it sooner. My
premiums have been reduced by half. You
should give Pam a call because I’m sure
you’ll have a great experience too.”
Linda L., FBHP member 17
Pam Lawson, Blount County
