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260            Oloruntomi Joledo, Edgar Gutierrez and Hatim Bukhari

                       2016; Lin & Liu, 2008) where identifying the relevant parameters is essential to profit
                       maximization.


                        FRAMEWORK FOR SIMULATING AN ECOMMERCE BUSINESS MODEL

                          A generic conceptual C2C framework is developed to manage system complexity,
                       assess  viability  and  evaluate  system  behavior.  To  decompose  the  problem,  system
                       boundaries are considered to identify strategic and tactical problem solving opportunities
                       (Joledo, 2016). Viewing this space as a complex system characterized by uncertainty and
                       varying behaviors, the proposed steps are as follows:

                         i.   Identify all the stakeholders in the system
                        ii.   Identify the factors (internal and external) that influence the system
                        iii.   Evaluate the competitive landscape of the business model
                        iv.   Define the system supply chain
                         v.   Specify performance metrics
                        vi.   Specify interactions between components
                       vii.   Model the behavior of the system, and
                       viii.   Analyze the results of the model implementation

                          Figure 1 illustrates how characteristics of the system are employed in developing the
                       proposed  framework.  As  previously  identified,  organizations  face  an  ever-increasing
                       number  of  challenges  and  threats  such  as  changes  in  market,  competitors,  customer
                       demands  and  security.  These  risks  are  used  to  generate  a  mechanism  for  risk
                       classification assignable to system characteristics. The needs of the stakeholders are then
                       integrated  into  the  developed  framework  since  they  define  what  brings  value  to  the
                       system.
                          The ecommerce system is influenced by internal and external factors. Internal factors
                       include  the  cost  of  operation,  management  actions  and  policies,  processes  involved  in
                       delivering value to the customers, risks associated with implementing the business model
                       and  generated  income.  External  factors  are  uncontrollable  but it is  imperative  that  the
                       organization  responds  in  ways  to  adequately  manage  them.  These  factors  include  the
                       change  in  market,  activities  of  competitors,  customer  demand,  government  regulations
                       and the global economy.
                          Managing the supply chain of the system exposes the inefficiencies associated with
                       achieving organizational goals. The C2C ecommerce space is mapped in order to identify
                       the  suppliers,  clients  and  communication  requirements.  Based  on  the  information
                       obtained  from  this  stage,  the  modeling  of  system  complexity  is  applied  for  dynamic
                       analysis.
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