Page 44 - Insurance Times September 2019

filing of claims. b. If there are any death claims and death certificate
d. It needs to be ensured that all claims are surveyed is difficult to obtain on account of non-recovery of
immediately and claim payments/on account body etc, the process followed in the case of
payments are disbursed at the earliest and in any Jammu & Kashmir floods (Notification of Ministry
case not exceeding the stipulated time line. of Home Affairs, GoI, No. 1/12/2014- Vs (CRS)
Dated 12.09.2014- which was also followed when
e. Adequate number of surveyors may be engaged
Tamilnadu Floods and Kerala Floods occurred),
immediately in the affected areas.
may be considered.
f. You are also requested to launch extensive
c. Details of offices/ special camps set up for the
awareness campaign in the affected states duly
purpose and other relevant details may be
highlighting the measures taken by you.
publicized through your website, media and
3. In order to gauge the magnitude of loss, all non-life through State Government channels to enable
insurers (including Standalone Health Insurers) are filing of claims.
advised to submit information relating to insurance
d. It needs to be ensured that all claims are surveyed
claims related to Karnataka Flood (Aug 2019)on daily
immediately and claim payments/on account
basis in the format attached.
payments are disbursed at the earliest and in any
4. We request you to take urgent steps for expeditious case not exceeding the stipulated time line.
settlement of claims in the flood hit areas and submit
e. Adequate number of surveyors may be engaged
details of the same as advised above.
immediately in the affected areas.
Yegnapriya Bharath f. You are also requested to launch extensive
Chief General Manager (Non-Life) awareness campaign in the affected states duly
highlighting the measures taken by you.
Guidelines on Insurance Claims of 3. In order to gauge the magnitude of loss, all non-life
victims of recent floods (August 2019) in insurers (including Standalone Health Insurers) are
advised to submit information relating to insurance
parts of Maharashtra claims related to Maharashtra Flood 2019on daily basis
IRDAI/NL/GDL/MISC/131/ 08/2019 in the format attached.

09thAugust 2019 4. We request you to take urgent steps for expeditious
settlement of claims in the flood hit areas and submit
1. As you are aware, the recent floods, have caused details of the same as advised above.
immense loss to property in the state of Maharashtra.
There is an urgent need for the insurance industry to Yegnapriya Bharath
take immediate steps to mitigate the hardships of the Chief General Manager (Non-Life)
affected insured population by ensuring immediate
registration and settlement of eligible claims. Guidelines on settlement of Life
2. You are advised to initiate immediate steps for quick Insurance Claims to the victims of recent
registration and disposal of claims on the following
lines: - Floods in many states
a. Please nominate a senior officer at the company Ref. No:IRDA/LIFE/GDL/MISC/136/08/2019
level who would act as a Nodal Officer for the Date:15-08-2019
affected states. The Nodal Officer would be
coordinating the receipt, processing and As a result of the heavy rains and floods, there are reports
settlement of all eligible claims. The contact of loss of human lives and loss of belongings in many states
particulars of the Nodal Officer may also be such as Karnataka, Kerala,Maharashtra,Gujarat. In order to
conveyed to us and the same may be given due extend every possible facilitation in quick and timely
publicity. settlement of life insurance claims, you are advised to take

44 The Insurance Times, September 2019