Page 35 - Life Insurance Today January-June 2020

Office Details Jurisdiction of Office (Union Territory, District)

PUNE - Shri. / Smt.... Maharashtra,
Office of the Insurance Ombudsman, Area of Navi Mumbai and Thane
JeevanDarshan Bldg., 3rd Floor,
C.T.S. No.s. 195 to 198, excluding Mumbai Metropolitan Region.
N.C. Kelkar Road, Narayan Peth, Pune - 411 030.
Tel.: 020-41312555
Email: bimalokpal.pune@ecoi.co.in
Executive Council of Insurers

Shri M.M.L. Verma, (Secretary General) Smt. Moushumi Mukherji, (Secretary)
3rd Floor, JeevanSeva Annexe, 3rd Floor, JeevanSeva Annexe,
S. V. Road, Santacruz (W), Mumbai - 400 054. S. V. Road, Santacruz (W), Mumbai - 400 054.
Tel.: 022 - 26106245 Tel.: 022 - 26106245 / 889 / 671 / 980
Fax: 022 - 26106949 Fax: 022 - 26106949
Email: sg.inscoun@ecoi.co.in Email: inscoun@ecoi.co.in

Integrated Grievance Management System (IGMS)

What is IGMS ? / view their status

The Integrated Grievance Management System(IGMS) fa-
cilitates online registration of policyholders' complaints and What should you do in case you have a
helps track their status. complaint against an insurer?

You should first approach the insurer's Grievance Redressal
How do you use IGMS ?
Mechanism as spelt out in the insurance policy document
A policyholder can make optimum use of this system by (link to the insurers' grievance mechanism is available in
giving accurate information about the complaint like the this website at List of Insurers).
policy number, name of the insurer, complainant's contact
details etc. It would be useful to keep the policy document What if there is no response from the
ready while registering the complaint online.
insurer?
The Complaint Registration Process in- In case the complaint is not fully attended to by the Insurer
within 15 days of lodging it, you may use the IGMS for es-
volves the following TWO SIMPLE steps
calating the complaint to IRDAI.
Step 1 : Register yourself by entering your credentials
Step 2 : Use Registered credentials to register complaints Register your complaint at https://igms.irda.gov.in/

Coronavirus outbreak: LIC contributes over Rs 100 crore to PM CARES Fund
LIC has contributed Rs 105 crore to the PM CARES Fund amid the coronavirus outbreak. Of the total amount, Rs
5 crore has been donated from the LIC's Golden Jubilee Fund, LIC said in a statement. "We will take every step
to ensure safety and security of the people and relief for the affected," LIC Chairman M R Kumar said.
India is facing a huge challenge owing to the global pandemic, which is unprecedented in its severity, he added.

The shortness of life, so often lamented, may be the best thing about it.

Life Insurance Today January - June 2020 35