Page 19 - EBOOK ON AI TOOLS FOR INSURANCE

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USE

CASES

Answering Customer

FAQs 24/7

Example: A chatbot responds instantly to
queries like “What documents are required for
a cashless health claim?” or “How can I

download my renewal receipt?” on your

website or WhatsApp.

Booking Appointments

with Agents

Example: A customer chats with the bot on

WhatsApp, selects a convenient time, and

gets auto-booked into the agent's calendar
via CRM integration.

Providing Quote

Comparisons

Example: A motor insurance prospect provides

their vehicle details. The chatbot fetches and
displays a comparison of 3 policy options,

including add-on features.