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         The credibility also can be estimated from the claim free
         discount, which is measured by the relative cost in the
         second period of the insured with no claims in the first
         period. When there are no claims the credibility formula
         produces a projected second period cost of 1 minus the
         credibility.

e) Total variance - Total variance 2 + 2 can be estimated
         from the above first period data. The final formula
         depends on the difference between the relative costs in
         the second period, of insured with none and one claims
         during the first period .This is applicable only to count
         data and only for a gamma-distributed structure function.
         The formula is :
              2 = Var() = y - y

                                                         10

                                 y
                                                            0

         Measures of efficiency, even if they can be calculated
         with accuracy and consistency, do not provide a
         complete answer. The cost of the classification process
         itself is ignored, for example.

Operational and social criteria may also be important.

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