Page 19 - Banking Finance July 2025

LEGAL UPDATE

Directorate of Public

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Grievanees to cover cases
related to I-T, customs Ô Ô Ô Ô Ô » »» »¹ ¹¹ ¿ ¿¿ ¿ ´ ´´ ´
duty
Citizens can now take help in resolving
grievances related to Income Tax and Ò»©­
Customs Duty from dedicated griev-
ances redressal cell of the Cabinet Sec-
retariat, as the government has juris-
diction of the Directorate of Public
Grievances (DPG).
"The jurisdiction of the Directorate of
concerned department or organisa- Secondary Education, Kendriya
Public Grievances is hereby extended
tion or transfer the grievance to it re- Vidyalaya Sangathan, National Insti-
to Department of Revenue (Income
questing it to directly deal with the tute of Open Schooling, Navodaya
Tax) and Central Board of Indirect
matter. This is normally done within 15 Vidyalaya Samiti, Central Universities,
Taxes and Customs (Customs related
working days of receipt of the griev- Scholarship Schemes of Ministry of
issues)," said a notification issued by
ance. A letter will be sent informing of HRD, Deemed Universities (Central),
the Cabinet Secretariat.
the action taken. and ESI Hospitals and Dispensaries di-
DPG helps to obtain responses to un- rectly controlled by ESI Corporation
When DPG seeks comments, the de-
resolved grievances on matters related under Ministry of Labour and Youth
partment or organisation is expected
to some Central Government depart- Affairs.
to examine the matter and give a re-
ments and organisations. It can help
ply within 30 days. After receipt of Grievances concerning or related to
obtain a response and resolution on
comments, it may, if considered nec- policy matters, commercial contracts,
these grievances from the department
essary, seek further information to decisions involving quasi-judicial proce-
or organisation.
ensure that the grievance is dealt with dure, service matters (excluding pay-
Aggrieved persons can give details of ment of terminal benefits like gratuity
in a fair and objective manner by the
the grievance with copies of support- and GPF), matters that are subjudice
department or organisation. Cases on
ing documents. which comments are sought are closed (pending before courts) and frivolous
Also, earlier attempts to have the in DPG. complaints are not within the jurisdic-
grievance resolved through the griev- DPG deliberates on grievances related tion of DPG.
ance redressal mechanism of the de- to Central Ministries, departments or
partment, should be furnished.
organisations, including, Railways, Join
They are required to indicate whether Posts, Telecom, Urban Development, Online Certificate
he/she has filed any appeal against any Petroleum and Natural Gas, Civil Avia-
previous decision of the organisation or tion, Shipping, Road Transport and Course on
department, before any court, tribunal Highways, Tourism, Public Sector
or consumer forum. The grievance can Banks, Public Sector Insurance Compa- Risk
be filed o²ine or online. nies, National Saving Scheme of Minis-
DPG will assess what aspects of the try of Finance, Employees' Provident Management
complaint fall within its purview, and Fund Organisation, Regional For details please visit
the gravity of the complaint. Based on Passport Authorities, Central Govern- www.smartonlinecourse.co.in
this, it will seek comments from the ment Health Scheme, Central Board of

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