Page 377 - Motor Insurance Ebook IC 72

Guide for Motor Insurance

a) O.D. Claims:
i) Empanelment of Surveyors - Surveyors
having automobile back drown should only be
impaneled. The panel should be classified into
major, medium and minor categories
depending upon the experience, quality of
work and efficiency of the surveyor.

ii) Appointment of Surveyor - Appointment
should be done immediately. The same
surveyor should not be appointed for
successive claims.

iii) Estimates - Estimates of professional
estimate makers should not be entertained.

iv) Survey - Final survey should be done at
the workshop from where the estimate has
been obtained. Surveyor should give
identification numbers or marks of the
radiator, battery and major assemblies like
chassis, front axle etc. For cabin and body
the surveyor should mention material costs
and labour charges separately. Where
necessary, surprise inspection of vehicles
under repair at workshop should be done
by the officer of the company. Surveyor

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