Page 49 - Insurance Times November 2020

Council in the format already being used for Amphan timely settlement of life insurance claims, you are advised
cyclone claims. to take the following actions immediately in all the states
4. We request you to take urgent steps for expeditious affected due to this disaster.
settlement of claims in the flood affected areas and 1. Nominate a senior level officer who would act as a nodal
submit details of the same as advised above. officer in the state to liaise with the state administration
to facilitate identification of policyholders among the
Yegnapriya Bharath deceased due to floods. The nodal officer should contact
Chief General Manager (Non-Life) the Chief Secretary/Officer concerned of the state
immediately and be in regular contact thereafter.
Allowing IC-38 exams for individual 2. Similarly, a nodal officer may be appointed in affected
agents through remote proctor on pilot district to liaise with the DM/District Administration.
The contact particulars of all the Nodal Officers shall
basis be conveyed to the Authority.

IRDAI/CAD/CIR/MISC/267/11/2020 3. Initiate immediate action to ensure that all reported
Date:04-11-2020 claims are registered and eligible claims are settled
expeditiously.
The Authority has decided to allow IC-38 examination for 4. With regard to claims involving loss of life, where
individual agents to be conducted from remote locations vide difficulty is experienced in obtaining a death certificate
remote proctor model proposed by NSEIT. However, this due to non-recovery of body etc., the process followed
model shall be allowed on pilot basis for an initial time period in the case of Chennai floods in 2015 may be considered.
of thirty days in the four cities- Mumbai, Delhi, Kolkata and 5. A suitably simplified process/procedure including
Trivandrum.
relaxations in the usual requirements wherever feasible
may be considered to expedite claims settlement.
NSEIT shall communicate to all insurance companies the
date from which this model can be made live for the 6. Details of offices/special camps set up for the purpose
candidates appearing in these four cities. Also, the details may be publicized in the press, electronic media etc.
of fees, IT requirements, and demo for the examination to enable immediate filing of claims. Details of such
process, etc. shall be shared by NSEIT with the insurance publicity activities may be sent to the Authority,
companies. immediately.
7. With a view to limit the fallout of the Novel Corona Virus
Post completion of thirty days of remote proctor model in (COVID-19) pandemic and limiting direct/indirect social
the above mentioned four cities, the Authority shall contact, all the Life Insurers are advised to encourage
evaluate the POC and communicate further instructions to and motivate their policyholders/claimants to adopt e-
insurance companies. modes, wherever possible for correspondence while
intimating the claim and the procedure for filing all the
T. S. Naik relevant documents.
General Manager 8. If Policyholders/claimants are coming to office, Insurers
Agency Distribution
should follow the government directions regarding
maintaining social distancing and proper sanitization.
To Chairman/CEOs of Life Insurers The staff must be duly sensitized to deal with
policyholders/claimants with empathy and concern.
IRDA/LIFE/GDL/MISC/265/11/2020
9. The State-wise Progress report & consolidated report
Date:04-11-2020
on the claims settled shall be submitted to
As a result of recent havoc created by heavy rainfall and hemant.mourya@irdai.gov.in and life@irda.gov.in on a
floods there are reports of loss of human lives and loss of weekly basis before 12.00 PM (first such report to be
belongings in the affected Districts of primarily the states received on 3rd Nov. 2020). PMJJBY claims data need
of Andhra Pradesh, Telangana, Maharashtra and Karnataka. to be submitted separately while including the same in
In order to extend every possible facilitation for quick and total claims. The format for data to be submitted state

The Insurance Times, November 2020 49