Page 60 - The Insurance Times February 2026

3. Those applicants who have applied multiple Implementation of TRAI Direction on manda-
enrollments for different departments have been made
tory adoption of 1600-series to curb the men-
eligible with only 1 approved enrollment number.
ace of Unsolicited Commercial Communication
4. For any discrepancy in the list - applicants who are
eligible for surveyor examination scheduled in (UCC)
March 2026 are advised to email to January 6, 2026
kiransharma@irdai.gov.in and surveyor@irdai.gov.in
1. In order to curb Unsolicited Commercial
before 17 th January, 2026 with the subject heading
Communication (UCC), prevent impersonation based
“Discrepancy in list of eligible applicants for online
frauds and enhance consumer trust, the Telecom
Surveyor Exam March 2026”.
Regulatory Authority of India (TRAI) has issued a
5. Those applicants whose details were already appearing Direction dated 16th December 2025 (copy enclosed)
in previous lists may directly approach Insurance under section 13, read with sub-clauses (i) and (v) of
Institute of India (III) with previous issued date of clause (b) of sub-section (1) of section 11 of the TRAI
published list by IRDAI.
Act, 1997, mandating adoption of the 1600-series for
6. All eligible applicants are advised to obtain student all service and transactional voice calls made by
membership from Indian Institute of Insurance entities regulated by IRDAI to the consumers.
Surveyors & Loss Assessors (IIISLA) before appearing for
2. In this regard, all Insurers and Insurance Intermediaries
surveyor exam.
are advised to ensure that:
7. In case of non-receipt of Trainee Enrollment Approval
i. Adoption of the 1600-series for all service and
mail from IRDAI, all eligible applicants are advised to
take screen shot of status of their Trainee Enrollment transactional voice calls is completed on or before
15th February, 2026.
application under their login in IRDAI BAP Portal
[showing status as “Approved / Partially Approved”, ii. No service or transactional voice calls are initiated
Enrollment No. & Date of Approval (Enrollment)]; as from any number other than those allocated under
proof while applying for IIISLA membership and the 1600-series after the aforesaid date,
registering for III Surveyor exams. You may also create irrespective of explicit or inferred customer
as incident with the subject “Non-receipt of Trainee consent.
Enrollment Approval mail”, by giving reference of the
iii. Any complaint of UCC against entities not
Trainee Enrollment Application URN No., after login to
complying with the above shall attract action as
the BAP portal. [Please follow the procedure for per regulatory provisions of TRAI applicable to
creating an incident as stated in the "User Manual"
unregistered telemarketers, in addition to any
available under the "Support Helpdesk" Tab on the
action as may be considered appropriate by the
Home Page of the IRDAI BAP Portal (https://
www.irdabap.org.in/irj/portal/anonymous)]. Authority.
iv. Status Reports as specified by TRAI in its directions
8. The eligible applicants are advised to register for
March, 2026 online surveyor examination on the are furnished on timely basis with a copy to the
website www.insuranceinstituteofindia.com. Authority.
9. The eligible applicants are advised to register and 3. Insurers and Insurance Intermediaries may coordinate
appear for the examination only for the respective with their respective Telecom Service Providers (TSPs)
Departments for which they are enrolled with IRDAI for timely allocation, activation and operationalization
as Trainee Surveyors. of the 1600-series numbers. For this purpose, the
contact details of the Nodal Officers of the Access
10. While registering for III Surveyor pre-licensing exams,
Providers are enclosed as Annexure - I.
the applicants are required to enter the Enrollment No.
in the form of "10000XXXXX" (10-digit no. only) and All Insurers and Insurance Intermediaries are advised to
Enrollment Date in the form of "DD-MM-YYYY". take note of the above and ensure strict compliance.

52 February 2026 The Insurance Times